Care Coordinator Community Liaison - Right at Home : Job Details

Job Summary Primary responsibilities for Care Coordinator / Community Liaison are to conduct home care sales activities and own the referral source development. This includes developing referral sources and community influence through daily business development and influential marketing events, follow up on new client inquiries; tracking potential clients, managing new client sales process; document all marketing activities in CRM system; represent Right at Home at health fairs; community events; track & report all key sales performance metrics; schedule and complete client consultation(s) for home care when appropriate; coordinate required home care paperwork & recruit caregiver and nursing staff. Meeting with families to sign up on services and provide quality care checks.Essential Functions Market and promote the agency services in the community.Be totally knowledgeable in the agency service lines, service fees and client base.Propose services and institute contractual agreements with clients.Communicate information on competitive strategy to agency office staff.Provide quality checks with current clientsMaintains an up-to-date competitive file, charge and pay rates.Build sales within assigned area according to goals.Pre-plan weekly sales activities.Maintain written documentation relating to all sales activity.Participate in developing annual sales goals.Coordinate sales activity with all office staff to assure appropriate follow-up.Maximize efficiency and cost effectiveness in daily activities.Provide Franchisees with ideas and data which outlines new service opportunities and sales potential.Create new Continuing Education topics and present to RAH staff, community, nurses and social workers.Protect all company records and property.Participate in educational opportunities in health care.Create and develop promotional material as needed. Represent agency at community functions and professional organizations.Makes outbound recruiting calls to effectively source, screen, and attract new caregiver talent into the organization.Answers inbound referrals and inquiries regarding our employment opportunity and successfully converts inquiries into appointments/interviews.Participates in running recruiting events/job fairs.Maintains documentation of associate work records in software system and ensures current and complete personnel records for all caregiver associates.