Care Concierge - VCA Animal Hospitals : Job Details

Join the VCA Pacific Petcare Animal Hospital Team!

VCA Pacific Petcare Animal Hospital is looking for a talented Veterinary Assistant Care Concierge. We are a two doctor general practice located in the Carmel Valley community of San Diego.

We are searching for a friendly, outgoing, and caring professional who is ready to help transform how we care for patients and clients. Candidate should enjoy working in a fast-paced work environment where they can remain detail oriented while remaining calm in all situations. Are you enthusiastic about delivering an amazing pet care experience? We want to meet motivated professionals who pride themselves on providing quality and heartfelt care.

A VCA Pacific Petcare Care Concierge is a specialized role within VCA Animal Hospitals that acts as a point of contact for clients, streamlining the veterinary visit experience. They assist the veterinary team by managing communication, documentation, and coordination of care. Essentially, they enhance client service and improve the overall efficiency of the veterinary practice. The Care Concierge coordinates:

• Client Communication: They greet clients, guide them to exam rooms, and communicate appointment expectations before the visit.
• Medical Record Management: They enter electronic medical records in real-time during exams and create treatment plans based on veterinarian instructions.
• Treatment Coordination: They coordinate with the veterinary technician team to ensure smooth delivery of treatments and prescriptions.
• Client Education: They explain treatment plans, review discharge instructions, and provide follow-up information.
• Administrative Tasks: They handle appointment scheduling, check-out, and payment processing.
• Client Follow-up: They check on patients post-visit and communicate test results.
• Pharmacy Tasks: They handle prescription refill requests.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!