BASIC FUNCTION: Provides advocacy and assistance to patients in a safe, timely, efficient and effective approach with concerns related to biopsychosocial stressors including all unmet health needs. Case Manager monitors and works closely with the patient, care providers, and multidisciplinary teams to help enable patients to achieve their goals. GENERAL RESPONSIBILITIES:
Upon individual self-referral or outside referral, meets with patient to assess needs, assist with basic priority setting for continued independence as well as explaining Seneca Nation Health System (SNHS) policies and procedures. Utilize knowledge of the SNHS and other Seneca Nation resources and departments. Observes and monitors progress and goals of patient set by the Clinical Care Coordinator or Care Collaboration Supervisor, or other care providers. Makes referrals, coordinates care, liaison for patient with internal or external agencies, and advocates for patient by explaining possible entitlements and assisting with the completion of necessary forms and paperwork. Documents patient case information accurately, including all necessary notes, forms and other pertinent information outlined by policy and guidelines. Makes contact to schedule appointments, obtain referrals or orders, or other significant health related data. Assists patients in creating calendars of patient appointments, setting up cellular phones, resources for housing. Assists patients in crisis with prioritization and expediting linkage to necessary services and/or resources. Assists patients with comprehension and completing various paperwork. May transport and accompany patient to meetings, or other health related appointments as necessary with prior approval of immediate supervisor and director. Completes monthly reports and other reports as required meeting established deadlines. Promotes cooperative staff efforts and willingness to assist co-workers, and other units to provide quality services to patient. Ability to perform job functions with minimum supervision, while keeping supervisor updated on cases and any difficulties that may arise. Must be able to exhibit sensitivity to community and cultural needs when performing job functions. Maintains patient confidentiality and HIPAA standards established by SNHS, Seneca Nation, Federal and State guidelines. Travel to both territories may be required to ensure effective performance of all job duties and responsibilities. Upholds and promotes the value and integrity of the Seneca Nation Health System's mission statement. Will promote SNHS in a positive manner. Provides care through a trauma-informed lens by incorporating key principles of both physical and psychological environment safety, trustworthiness and transparency, collaboration of decision-making during treatment plan developments, empowerment of patients by recognizing and building upon individual strengths, as well as recognizing and respecting the diversity of cultural backgrounds and sensitivity. Participates and completes all mandatory staff meetings, trainings, and in-services. Follows all policies and procedures of the department, SNHS, and Seneca Nation. KNOWLEDGE, SKILLS, & ABILITIES:
- Understanding the practices and procedures of social casework, and the factors affecting disease and disability.
- Excellent oral and written communication skills.
- Ability to multitask, keeping organized with strong time management skills.
- Must have general working knowledge of computer programs and software.
QUALIFICATIONS:
- Associates Degree in Human Services or related field required.
- Two years' experience working in a Human Services agency required.
- A combination of education and experience in case management which assures ability and knowledge to perform duties may be acceptable.
- Valid NYS driver's license required.
- Experience working in a mental health facility, hospital, medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health, preferred.
Disclaimer: The information in this position description has been designed to indicate the general nature and level of work performance by employees in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. Employees will be asked to perform other duties as needed.
