CARE CENTER AGENT - Independence Health System : Job Details

FULLY-REMOTE OPTION UPON IN-PERSON/ ONSITE TRAINING - - The Care Center Agent acts as the first point of contact for patients to meet their needs for information, support, and assistance byphone. The Care Center Agent is responsible for scheduling office appointments utilizing exceptional customer service skills to gain anunderstanding of the patient's needs. Responsible to obtain accurate demographic information and verify proper insurance information. Additional responsibilities may include data reporting and obtaining referrals and authorizations. Education. Minimum: High School Diploma or equivalent. Preferred: Medical Terminology. Registration/ Certification/ Licensure:N/ A - Experience:Minimum: Proven basic computer skills and ability to type 35 words per minute. Preferred: One year experience in a switchboard, medical practice, or call center. Other Requirements:N/ A - Status:Non-Exempt Physical Requirements:The following frequency definitions apply to all Physical Requirements ...Agent, Patient Access, Healthcare, Information, Scheduling