Cantonese Customer Service Representative - TransPerfect : Job Details

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.

Locations:

US-New York, NY (211 43rd)

Summary:

TransPerfect seeks a BILINGUAL CANTONESE speaking Customer Service Representative to work on a project in New York City. This role is project based in support of the 2020 Census and offers an exciting opportunity to make an impact in your community. The Customer Service Representative position is a role that involves using scripted responses to answer questions from the public, entering information required to process fulfillment requests for Census forms, and collecting and entering Census data into an Internet Self Response (ISR) instrument. The information will be entered into screens on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. The CSR will report to a supervisor and be a member of a team lead by a customer service manager. Training will be provided.

Responsibilities:

* Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information.

* Utilize standard technology such as telephone, email, and web browser to complete work tasks.

* Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers.

* Assist caller with filling out online application and submitting it electronically to the provider for processing.

* Refer escalated calls as needed to Supervisor.

Minimum Requirements:

* High School Diploma or GED

* Ability to speak English and Cantonese clearly, professionally, and fluently.

* 6 months of related customer-service experience

* Security clearance required - position contingent on ability to obtain low risk security clearance

* Detail oriented

* Strong written, verbal, and typing communication skills are required

* Effective administrative and organizational skills

About Us:

For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

With annual revenues of over $550 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com