Call Taker - Benjamin Franklin Plumbing : Job Details

Ben Franklin Plumbing and One Hour Heating & Air are looking for a Call Taker to join our fast-paced, customer-focused office team. This role is all about making a great first impressionanswering phones quickly, accurately booking service calls, and introducing customers to our valuable club membership program.

What You'll Do:

• Answer a high volume of inbound calls from customers requesting plumbing and HVAC services
• Gather detailed information: name, contact info, address, and service need
• Accurately enter all call information into our scheduling software
• Offer and explain our club membership program during the call booking process
• Deliver top-notch customer service with a calm, friendly, and professional tone
• Manage multiple calls at once without missing a beat
• Work closely with team members to ensure a smooth customer experience
• Once fully trained, participate in a rotating on-call schedule to help support after-hours customer calls (schedule provided in advance)

What We're Looking For:

• Prior experience in a high-volume call center or similar customer service role
• Excellent multitasking and communication skills
• Confident, upbeat phone presence with attention to detail
• Ability to stay composed under pressure and maintain accuracy
• Familiarity with plumbing/HVAC services and scheduling software is a plus
• Sales-friendly mindset to promote our club memberships
• Willingness to participate in an on-call rotation once trained

What We Offer:

• Competitive hourly pay ($18$22/hr depending on experience)
• Full-time schedule with consistent hours
• Health insurance, paid time off, and retirement plan
• Supportive team atmosphere with room to grow
• Training on our services and club membership offerings

Apply Today:

Think you'd be a great fit? Send your resume today. We're excited to add another friendly, professional voice to our team!