Call Center Triage Nurse (NE) - Accentcare : Job Details

Coordinate all aspects of patient care during the on-call hours. Serve as a resource to hospice team members by providing direction, education, and support during the on-call hours. Provides support and guidance to Call Center Team members, and assists National Director, Call Center with shift operations support. Triage all phone calls that come into the hospice as part of an assigned shift outside of normal business hours (evenings, weekends, and holidays). Perform comprehensive assessment to determine the caller needs consult medical record and provide phone support / assistance If unable to meet patient needs through phone support, contact the proper site on call team member, inform the oncall staff of the situation and the need for a patient visit, or request to make direct patient/caregiver contact, depending on the needs of the caller. Ensure that the callers needs have been met by making other follow-up phone calls when appropriate, which may include contacting Pharmacy or oth...Call Center, Triage, Nurse, Registered Nurse, Operations, Healthcare, Support