Call Center Specialist - Marathon Staffing : Job Details

Job Description

Are you looking for a long-term opportunity where your communication skills and attention to detail can truly make an impact? Our client is seeking a dedicated and adaptable individual to join their 24/7 communications center. In this fast-paced environment, you'll play a vital role in managing sensitive information, supporting public safety efforts, and assisting callers through various digital and phone-based platforms.

This is a full-time, in-office position based in Carson City, Nevada , with the potential for long-term placement.

Key Responsibilities

• Answer and direct incoming calls, messages, and digital communications via hotline, mobile apps, and web platforms.
• Input caller information and dialogue into secure software systems with speed and accuracy.
• Monitor the status of submitted tips and maintain communication with appropriate recipients via phone, email, and fax.
• Maintain organized records and files, and assist with data entry and internal reporting.
• Prepare and edit correspondence, track email requests, and manage calendar appointments.
• Communicate with individuals of all ages, including children, in a respectful and unbiased manner.

What We're Looking For

Minimum Requirements:

• High school diploma or equivalent.
• At least three years of progressively responsible administrative or customer service experience, including recordkeeping, public interaction, or clerical accounting.
• Strong verbal and written communication skills.
• Ability to multitask and remain calm under pressure in a high-stress environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Strong typing skills and the ability to accurately transcribe verbal information.
• Willingness to work rotating shifts, including holidays and weekends.

Preferred Qualifications:

• Background or training in social work, counseling, life coaching, telecommunications, or digital communications.

Additional Requirements

• Must be able to work rotating shifts:

  • Day: 7:00 AM – 3:30 PM
  • Swing: 3:00 PM – 11:30 PM
  • Grave: 11:00 PM – 7:30 AM(Shifts rotate approximately every two months)

• Must pass a comprehensive background check (no felony convictions, active warrants, or unresolved legal issues).

• Must be drug-free, including THC (drug screening required).

• No visible tattoos on the head, face, neck, or hands.

• Must be able to hear clearly while on the phone and view computer screens for extended periods.

Key Skills & Attributes

• Intermediate computer literacy and ability to navigate multiple software systems.
• Excellent interpersonal and team collaboration skills.
• High level of confidentiality and professionalism.
• Ability to accept feedback and adapt to evolving procedures.

Marathon Staffing is an Equal Opportunity Employer and participates in E-Verify.

Company Description

Our company enjoys longstanding stability, having been in business for over 30 years. We are an Equal Opportunity Employer and we strive to connect individuals with career opportunities that meet their specific needs.

Our company enjoys longstanding stability, having been in business for over 30 years. We are an Equal Opportunity Employer and we strive to connect individuals with career opportunities that meet their specific needs.