Call Center Specialist - Universal Health Services : Job Details

The call center specialist is responsible for coordinating aspects of the admissions process. This includes, but is not limited to, efficient and effective handling of inquiry calls, processing of referrals for possible admission, knowledge of and communication with referral sources and customers who present for assessment. Additional responsibilities include insurance verification, patient registration process, vitals, wanding, patient observations, scheduling of evaluations, admission processing, bed board monitoring, belonging searches, and other non-clinical duties as assigned by admissions leadership team. It takes passion and dedication to meet the behavioral health needs of our community. For over 100 years, Windsor Laurelwood Center for Behavioral Medicine, located in Willoughby, Ohio, has provided high-quality behavioral health and substance abuse treatment services to adults, adolescents, and children. We provide both inpatient and outpatient programming to meet your healthcare needs. The team at Windsor Laurelwood is dedicated to helping you regain control of your life. Windsor Laurelwood is a part of one of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $11.4 billion in 2019. In 2020, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications:

• Education: A Bachelor degree from an accredited college or university in social work, psychology, mental health or a related field preferred or a LPN license.
• Experience: A minimum of one year experience in human services, social services, psychiatric, mental health or call center setting, performing administrative duties to include but not limited to crisis intervention, telephone triage and managing inquiry calls with a specialized focus on customer service.
• Knowledge: To perform this job successfully, the candidate must have the ability to interface with customers in a calm professional manner. The candidate must possess the knowledge of crisis and behavior management, have excellent organizational skills with the ability to multitask, navigate through our computer systems and faxing and copying. Data entry and computer experience is preferred.
• Work Environment: Work indoors, long periods of siting, continuously working near people, but usually a few feet of space separated from patients and co-workers, often exposed to distracting noises.

EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.