Call Center Specialist - Manpower Group : Job Details

Our client, a technology company best known for designing and manufacturing graphics processing units (GPUs), but its scope goes far beyond gaming graphics, is seeking a Call Center Agent to join their team. As a Call Center Agent, you will be part of the customer support department, providing essential assistance to customers and vendors. The ideal candidate will have excellent communication skills, a mature mindset, and strong problem-solving abilities, which will align successfully in the organization.

Location: Santa Clara, CA

Pay Range: Up to $32 per hour

What's the Job?

• Answering world-wide incoming calls supporting customers and vendors, addressing inquiries and concerns while providing information about products and services.
• Making outbound calls as needed for follow-up support and ensuring customer satisfaction.
• Documenting and tracking customer interactions in the system, ensuring all information is accurate and up-to-date.
• Resolving customer complaints or issues by identifying the problem and providing appropriate solutions.
• Collaborating with team members and supervisors to continuously improve customer service processes.

What's Needed?

• Excellent verbal and written communication skills.
• Strong attendance record is required.
• 3+ years of experience in a customer service role.
• Ability to handle confidential matters with discretion.
• Critical thinker with excellent problem-solving skills.

What's in it for me?

• Opportunity to work in a fast-paced environment with a supportive team.
• Continuous training and development for personal and professional growth.
• Engagement in meaningful work that makes a difference in customer experiences.
• Collaboration with a diverse range of colleagues and partners.
• Potential for career advancement within the organization.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.