Call Center Reservation Agent - Nevada Staffing : Job Details

Grand Sierra Resort reservation agents help people book their stay at the GSR. Reservation agents work in a call center environment for the property and take incoming calls for people inquiring about the GSR. They are friendly and efficient, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the facility offers and asking questions to help determine what the client needs.

Must be comfortable with phone work and data entry. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests regarding hours of operation, hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Answer calls and process requests from guests. Make, return and follow-up on calls to maintain proper communications with guests, departmental staff, and management staff. Book, cancel, or otherwise modify room reservations as per the requests of our customers. Make deposits, check e-mail, make rate comparisons, log all faxes, handle department mail, file, and check confirmations and ticket wholesalers, as part of side work. Assist guests with faxes, telephone calls, mail, packages, directions, and all other basic inquiries. Assist guests with questions or problems they may have regarding their room or account in person, or on the telephone. Other duties as assigned.