Call Center Representative - Ridgeland, MS - Gainwell Technologies - HMS Holdings Corporation : Job Details

As a Call Center Representative - Ridgeland, MS at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcares biggest challenges. Here are the details on this position. Your role in our mission Respond to inbound calls from providers and members regarding Medicaid and healthcare inquiries. Serve as the first tier of support for web portal navigation, including login and password assistance. De-escalate situations with dissatisfied callers, providing empathetic and effective support. Handle complex tasks and assignments independently within defined processes. Utilize information systems, including internal databases, Medicaid websites, and knowledge management tools, to provide accurate information. Document all calls promptly and accur...Call Center, Representative, Healthcare, Technology, Skills