Call Center Representative - Pre-30 Day Collector - LoanMart : Job Details

WHAT WE DO: LoanMart provides fast, professional assistance to financially stressed or credit-challenged borrowers. Our place in the community was built over twenty five years, growing from a family-owned single-store front in Van Nuys into the largest auto title lender in California.

ABOUT THE TEAM: The Pre-30 Day Collection Team provides exceptional, compliant customer service to customers whose accounts are under thirty days' delinquent. The team educates, negotiates, and removes perceived barriers that are otherwise preventing customers from making payments.

What You'll Do: Your typical day may include:

• Apply exceptional negotiation and collections techniques to bring in payments
• Identify prime collection opportunities
• Provide effective education and service to our customer to minimize the need for vehicle repossession in later delinquency stages
• Utilize negation skills to negotiate payment terms and methods with customer, while reducing stalls and obstruction to payment opportunities.
• Ability to thrive in fast paced environment.

What We're Looking For: We value a strong work ethic, attention to detail, and the ability to handle complexity. Here's what you'll need:

• Exceptional customer service skills
• Exceptional listener
• Must be able to handle high inbound and outbound calls
• Comfortable with performance bonus incentive compensation structure
• Ability to talk-and-type at or above 45 words per minute
• Computer literate in the use of email and group chat systems.
• Work-from-home requirements: distraction-free environment, Reliable internet bandwidth suitable for internet-based phone calls.

Additional Details

• Tuesdays and Wednesdays are in-office at the Van Nuys, CA. Monday, Thursday, Friday, and the occasional Saturday are work-from-home. Schedule and hybrid design are subject to change depending on business need.
• Onsite complementary espresso bar and breakfast, catered lunches
• Medical, dental, vision, life insurance, additional elective insurance options.
• 401(k), Employee Assistance Programs
• Paid time off
• Casual dress code when in-office.

WORKING AT LOANMART: Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze - good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you.

To learn more about the loans we market and service, visit our websites at and

Fair Chance Ordinance: Applicants with criminal convictions will be considered for employment in accordance with applicant city and state ordinances including but not limited to the Los Angeles City and County Fair Chance Ordinances, California Fair Chance Act, and any and all other laws and ordinances applicable to the background check process, applicant, and position.

California Applicant Privacy Notice: The California Applicant Privacy Notice ( Applicant Privacy Notice ) describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the Recruitment System ) and how it may be used. Click this link to review the entire policy. - .