Call Center Representative (Medical Office) - per diem - Cerebral Palsy Association of the North Country : Job Details

The Call Center Representative (CCR) shall answer incoming calls and messages to Agency health centers and assist patients, providers, and the community. This position shall provide support to our patients and resolve questions and inquiries in a professional, courteous manner. Primary Responsibilities:Promptly and professionally answers incoming telephone calls, e. CW messages, and Patient Portal inquiries. Manages and routes calls appropriately in a fast-paced environment and within established call timeframes. Schedules appointments for providers utilizing scheduling protocols. Answers general patient inquiries and questions about patients insurance, co-payments, and sliding fee scale. Provides superior customer service and a positive experience to patients, providers, and the community. Ensures knowledge of health center workflows and the Agencys services and can communicate advantages and overcome objections professionally. Ability to converse with patients while entering approp...Medical, Call Center, Representative, Per Diem, Office, Customer Service, Healthcare