Call Center Representative - SS Industries : Job Details

COMPANY OVERVIEWSS Industries, a successful and fast-growing company in Collegeville, PA, is the premier manufacturer of the largest selection of straight and spiral stairs in the world. Since 1947, we have provided over 50,000 homeowners, contractors, and architects across continental North America with premium products and best-in-class services. SS Industries in-house engineering team and friendly, SMA certified sales agents collaborate to bring customers both in-stock and custom product lines through the most consultative sales experience in the industry. Visit us at SS.Industries to learn more!POSITION SUMMARYWe are seeking an energetic, hard working person with a passion for great service for our growing call center. We are a local manufacturer who prides itself on the quality of our products and service to our customers. This is a full time position. Occasional weekend hours.Who We AreStarting as a family business in the 1950s, SS Industries has a rich and storied history of quality products. SS Industries is the largest spiral stair manufacturer in the country. Our goal is to provide an expanding array of high-quality building products to customers across North America. SS Industries is a part of the MBP Group, which offers a comprehensive range of best-in-class specialty building products and services for the new construction and repair/remodel markets. Their other brands include Marwin, HB&G, Millwork 360, and Summit Stairs & Millwork.Values you can TRUST - Team-Oriented. Results-Driven. Unparalleled Service. Safety-Focused. Transformational.We at SS Industries hold ourselves and each other accountable for these values. Regardless of age, gender, background, ethnicity, faith, or neurodiversity, we believe in bringing the best minds and hands together to innovate, create, and push the boundaries of excellence in all that we do. Whether it is through honing the professional talents of our team or adding to our product line, we do everything we can to turn our customers' (and associates') vision into reality . ESSENTIAL DUTIES AND RESPONSIBILITIES

• Inbound call handling & outbound calling to existing database of interested leads.
• Accurate, timely, and professional written responses to emails and chat conversations.
• Follow script and questionnaire regarding continued interest and quality of experience.
• Provide accurate information and keep detailed notes in SalesForce CRM.
• Administrative duties as directed.

REQUIRED SKILLS & EXPERIENCE

• Basic computer knowledge and skills (including Microsoft Windows).
• Professional demeanor in all written and verbal correspondence.
• CRM experience with Salesforce preferred.
• Call Center Experience preferred.
• Positive and engaging attitude.
• Excellent communication skills.
• Ability to think in a very fast paced environment.
• Attention to detail and accuracy.
• Excellent attendance record.
• Ability to take constructive criticism is a must.

There with Every StepSS Industries emphasizes meaningful career development and growth through challenging employees with projects and supporting them with training. We offer an ever-growing array of competitive benefits, including:

• Competitive Pay Structure
• Company Paid Life Insurance
• Company Lunches and Events
• Company-sponsored insurance: Medical, Dental, and Vision available after 60 days.
• Additional Life Insurance, Long-Term/Short Term Disability, and Accident/Critical Illness Insurance available.
• Paid Time Off and 9 Paid Holidays
• 401(K) Match available after 90 days

EEO StatementSS Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.