Call Center Representative - Westchester Medical Center : Job Details

Call Center Representative role at Westchester Medical Center Health Network.

• Verifies and updates current patient information (demographic, financial, and clinical) in Cerner.
• Schedules future appointments based on procedure type, time requirements, and provider schedules.
• Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately.
• Utilize triage system for all patient care-related calls, in accordance with triage procedures.
• Work with practice staff to communicate patient requests and questions escalating when necessary to practice leadership.
• Create correspondence with patients who failed to keep appointments in accordance with policy and provider request.
• Provide patient test results when appropriate and under the direction of the medical staff.
• Accepts and direct deliveries of medical/office supplies and mail.
• Perform general office duties, such as document preparation, scanning, mailing, and filing.
• Maintains a professional appearance and a clean, safe environment.
• Respects patients by recognizing their rights; maintaining confidentiality.
• Utilizes technology, including specialized software as applicable, to maximize productivity.
• Develops and maintains electronic files as necessary.
• Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
• Other duties as assigned.

• Experience: Minimum of one (1) year of call center and customer service experience preferred.
• Education: High school diploma or equivalent required. Associate degree from an accredited institution preferred.
• Licenses / Certifications: Not specified.
• Other: Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care