Call Center Representative - FIRST FINANCIAL FEDERAL CREDIT UNION : Job Details

100% IN OFFICE POSITION This position will be the liaison between First Financial and its current and potential members carried out via telephone and chat rather than in person. This position requires a pleasant, professional, outgoing, friendly attitude and confident manner. The ability to accept ownership for effectively resolving member issues, complaints and inquiries keeping member satisfaction at the core of every decision and behavior. Job Responsibilities: - Comply and follow all Credit Union compliance regulations. - Handle large volume of inbound and outbound calls in a timely manner and transfer sale leads to the appropriate staff member for assistance. - Answer inquiries by clarifying desired information; researching, locating and providing information. - Resolves problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to management. - Evaluate needs of members and offer appropria...Call Center, Representative, Skills, Technology