Call Center Representative - Elevations Credit Union : Job Details

Our members rely upon the Member Solutions Guide (MSG) to be their trusted go-to source for help with any account maintenance, transactions, products, online assistance and account troubleshooting. An MSG continually demonstrates a superior approach to service as they engage internal and external members over the phone by providing the highest level of member service. In so doing they will create raving fans and amazing experiencesevery member, every time. Essential Functions. Exhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations core values, Integrity, Respect, Passion, Creativity, and Excellence. Demonstrates the PEAK'T service model while engaging with internal and external members, utilizing open ended questions to understand and identify appropriate solutions to their immediate or underlying needs. In so doing, seeking to achieve first call resolution while protecting the integrity of our members accounts. Demonstrates operational excellence through com...Call Center, Representative, Technology, Banking