Call Center Representative - Northwell Health : Job Details

Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties. Job Responsibility Operates telephone console; answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number; places various outside calls for authorized Personnel according to policy. Performs various communications and/or emergency activities; answers and responds immediately to all alarms and activates all emergency procedures. Answers and responds immediately to all alarms and activates all emergency procedures; pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required. Answers general caller-questions, according to policy; calls the floors to exchange information regarding patient room changes, etc. Answers the TTY (phone for the deaf) in a prompt manner; logs difficult/questionable calls and alerts appropriate management. Per...Call Center, Representative, Communications, Technology, Healthcare