Call Center Representative - Qwalifize LLC : Job Details

Type:

• 3-Month Contract- to-Hire

Full Time or Part Time:

• Full time

Pay Rate:

• $18 per hr

Location:

• Orlando, FL 32819

Language Requirements:

• Write, read, and speak English fluently.

Job Overview:

A dependable, customer-focused Customer Service Representative to join the Collision Business Unit, specializing in the remanufacturing of sustainable auto parts, including headlights and wheels. This onsite role is ideal for a motivated professional who thrives in a fast-paced, service-oriented environment and can serve as the principal point of contact for customers—primarily collision centers and parts centers.

This position requires strong verbal and written communication skills, attention to detail, and a proactive approach to managing high-volume transactional interactions, including processing returns, issuing credits, invoicing, negotiating and assisting customers in sourcing the correct parts. Reliability, punctuality, and access to consistent transportation are essential, as the role is fully onsite. Perform other duties as assigned.

Experience Requirements:

• Act as the primary contact for collision center and parts center customers
• Process orders, returns, and credits related to remanufactured parts (e.g., wheels, headlights)
• Assist customers with locating parts and resolving part-related inquiries
• Maintain a high level of professionalism and excellent customer service at all times
• Document customer interactions clearly and accurately
• Prioritize and manage multiple tasks while handling high call and email volume
• Ensure a strong understanding of the company's sustainability mission and product offerings

• Minimum 1 year of experience in customer service, negotiation, and data processing

• Excellent verbal and written communication skills
• Professional demeanor and strong active listening skills
• Typing speed of 35+ WPM
• Background in high-volume call center operations handling multiple B2B simple to complex issues
• Ability to work independently with minimal supervision
• Strong multi-tasking and time management skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Reliable transportation and commitment to onsite punctual attendance
• Active listening, and verbal and written communication skills
• Professional phone voice and phone etiquette
• Ability to convey a positive customer service and team-oriented attitude
• Ability to maintain confidentiality and exercise discretion in all business dealings
• Manage multitasking and complete simple to complex request
• Multitask in multiple platforms, document properly, and capture key information

• Comfortable handling transactional processes (e.g., returns, credits, part sourcing

Experience Preferences:

• Prior experience in the automotive or collision industry
• Knowledge of remanufactured parts or sustainability practices in manufacturing
• Background in collision center or parts center customer service

Physical Requirements:

• Must be able to sit for long periods of time, and occasionally reach and move objects weighing up to 15 pounds.

Education Requirements:

• High School Diploma, GED or equivalent

Education Preferences:

• N/A

Training Schedule:

• N/A

Schedule:

• Monday -Friday 8:30am – 5pm

Dress Code:

• Business Casual

Benefits:

• TBD

Additional Information:

Drug and background checks are performed. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Our employees are authorized to work in the United States. Candidates shall supply their own transportation.