Call Center Representative - Serenity Mental Health Centers : Job Details

Ready to Make an Impact in Healthcare? Join Serenity.

Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach.

No Healthcare Experience? No Problem.

We're not looking for medical backgrounds — we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive — we'll train you on the rest.

The Role: Call Center Representative | Lehi, UT

As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment—turning leads into lasting patient relationships.

What You'll Be Doing:

• Gently guide hesitant patients to book their first appointment with care & empathy

• Convert new leads into patients with confident, results-driven follow-up

• Schedule, adjust, and cancel appointments with accuracy

• Act as a liaison between established patients and their provider

• Working with other healthcare professionals to ensure seamless patient care

• Provide information about healthcare services, procedures, and policies

• Handle patient concerns, complaints, and questions promptly and professionally

• Follow protocols for managing patient inquiries and issues

• Resolve patient issues, offer solutions, and escalate when needed

• Verifying patient information, insurance details, and eligibility

• Accurately enter and update patient info in the EMR system

• Other duties as assigned

What You Need:

• High School Diploma or GED

• Proven experience in a high-volume customer service industry

• Excellent verbal and written communication

• Proficiency with MS Office applications a plus

• Basic math skills

Why You'll Love Working at Serenity:

• Starting at $16.50/hour with growth opportunities to $19.50/hour within six months

• Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment)

• Luxe-level benefits: We cover 90% of medical, dental & vision 

• 401(k) – because your future deserves self-care too 

• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge 

• Flexible Shift Hours

Who We Are: 

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. 

Serenity Healthcare is an equal opportunity employer – if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.