Call Center Representative - BCI Acrylic : Job Details

Lehigh Valley Baths is a quickly growing brand in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a full-time Call Center Representative to join our winning team. This is a hybrid-remote position. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that helps homeowners improve their homes.

General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads.

Responsibilities:

• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names and addresses phone numbers etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners' information and important details of conversation
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintaining reports

Qualifications:

• Knowledge of sales and marketing principles and strategies
• Must have prior call center experience or relevant work experience in telemarketing, sales, marketing, or promotions
• Product knowledge --Training provided
• Must be local to the Lehigh Valley area and be able to work both in-office and remotely.
• Proficiency in relevant computer applications

This position offers a base hourly wage plus uncapped commission per quality appointment set.