Call Center Representative - Ultimate Staffing : Job Details

Join Our Team as a Call Center Representative!

Are you an organized, detail-oriented individual with a knack for effective communication? Do you thrive in a fast-paced, high-volume environment? Ultimate Staffing is partnering with a rapidly growing leader in the specialty drug benefit management space to find multiple Member Services Representatives to join their team in Earth City, MO!

***Must have a minimum of an Associate's Degree in any discipline to qualify.

Why You'll Love This Opportunity:

• Be at the Forefront: Help members resolve their queries and issues efficiently.
• Professional Growth: Enhance your skills in a supportive environment.
• Impactful Work: Make a tangible difference in the lives of our members.

Position Details:

• Location: Earth City, MO (On-Site Only)
• Status: Full-time, Temp to Hire
• Schedule: Monday-Friday, 9:00am to 6:00pm OR 10am to 7pm
• Compensation: $20.50 per hour

Key Responsibilities:

• Provide excellent customer service to all members.
• Handle high-volume inbound and outbound member calls, quickly gaining a deep understanding of the services and customer needs.
• Follow established procedures and standards for productivity, quality, and customer service.
• Meet performance targets for speed, efficiency, and quality.

Skills, Competencies, and Abilities:

• Experience: Minimum of 1 year of experience in a healthcare or pharmaceutical call center environment.
• Analytical Skills: Quickly analyze situations and understand their implications for other groups within Archimedes.
• Problem-Solving: Identify and resolve problems promptly, gather and analyze information skillfully, and develop alternative solutions.
• Customer Service: Manage difficult or emotional customer situations, respond promptly to customer needs, and meet commitments with a high sense of urgency.
• Written Communication: Write clearly and informatively, edit work for spelling and grammar, and present numerical data effectively.
• Teamwork: Balance team and individual responsibilities, exhibit openness to others' views, and contribute to building a positive team spirit.
• Organizational Support: Follow policies and procedures, complete administrative tasks correctly and on time, and support the organization's goals and values.
• Judgment and Motivation: Display sound judgment, make timely decisions, set and achieve challenging goals, and overcome obstacles.
• Planning/Organizing: Prioritize and plan work activities, use time efficiently, and plan for additional resources.
• Professionalism: Approach others in a tactful manner, react well under pressure, and treat others with respect.
• Quality and Adaptability: Demonstrate accuracy and thoroughness, improve performance based on feedback, and adapt to changes in the work environment.
• Dependability: Follow instructions, respond to management direction, and keep commitments.

Perks Once Hired:

• Comprehensive Benefits Package: Covering all your healthcare needs.
• 401k: Plan for your future with ease.
• Health Club Membership: Stay active and healthy.
• Holiday/Vacation Pay and Bonus Opportunities: Enjoy work-life balance and reward programs.

Schedule:

• 8-hour shift
• Monday to Friday

Apply today and take the first step toward a rewarding career in collections. Make your mark in a role that offers growth, stability, and the chance to help others. Don't miss out on this exciting opportunity!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.