Call Center Representative - Apex Systems : Job Details

Customer (Call Center)Service Representative - Boise, Idaho Looking for candidates with call center/customer service experience. This is a great opport8unity to get in with a great company with a ton of upside for career growth. Duties and Responsibilities:Communicate with customers in a professional and enthusiastic wayManage large amount of inbound and outbound calls in a timely mannerFollow call scripts when handling different topicsIdentify customers' needs, clarify information, research every issue and provide a solutionMeet personal qualitative and quantitative targetsIn-depth knowledge of products, placement, availability, price and useEfficiently assess customer needs for product or servicesProcess customer orders and accurately input customer orders into the computerInitiate and complete new intakes and assist in setting up new accounts where applicableArranges necessary referral to community agencies or for those traveling, to assist incontinuity of careAdhere to all established procedures, policies and safety rulesFollow safe work procedures and ensure adherence to practice of safety dailyPerform other tasks as assigned or neededAdditionalAnswer billing and other customer questions or direct customer to proper billing personnelKeep work area clean and safeKnowledge, Skills and Abilities:Excellent customer service skillsStrong phone and verbal communication skills along with active listeningAbility to multi-task, set priorities and manage time effectivelyExcellent written communication skillsGood typing and 10-key skillsAbility to sit for extended periods of timeAccurately enter data into computer and acquire a working knowledge of any software applications applicable to the positionDetail orientedMachines Operated:Computer terminalOther office machines (copy machine, fax machine, etc.)Education or Experience Required:High school graduate or equivalent, college degree preferredEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-###-####.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.