CALL CENTER REP - PHYS ANSWER - Aultman Health : Job Details

Aultman call center representatives are responsible for managing key communication within the organization. They act as the answering service for over 600 contracted physicians, taking messages, and paging on call physicians for hospitals, patients, and other facilities. Calls to physicians include consults, general pages from hospitals, and triaged patient calls for after hour emergencies. Each operator listens intently to each caller to determine the nature of the call and process it respectively. The operators are also responsible for over heading, and paging out several emergency procedures to code teams, to provide patients with quick and effective care. Aultman hospital operators are the main source of communication for the organization; providing physicians, nurses and other staff the information they need to care for our patients, and consoling patient family members and friends when they are under our care. RESPONSIBILITIES EXPECTATIONS Manages high volumes of inbound and outb...Call Center, Physician, Technology, Healthcare, Patient, Information