Call Center Operator - Munson Healthcare : Job Details

A Call Center Operator supports all Munson Healthcare system initiatives, providing emergency communications in a professional manner, sharing of data and providing services while utilizing customized software. Provides excellent customer care through one-on-one interaction with consumers, physicians/office, and Munson Healthcare staff. Determines customer needs and fulfills those needs through dissemination of information entered into custom databases to include but not limited to on-call calendars, emergency notification, and hospital codes, paging groups, physician and staff profiles.

Why work as a Call Center Operator at Munson Healthcare?

• Perfect position for college students in Business Administration or Healthcare field
• Community Engagement: support 7 hospitals in Northern Michigan
• Part of Information Systems with growth in technology
• Our dynamic work environment includes many opportunities for growth and development - 4 levels of job descriptions including leadership

Why Choose Munson Healthcare:

• Balance Get out on the water, in the woods, on the trails or around town
• Opportunity Be a part of northern Michigan's leading healthcare team with opportunities for personal and professional growth throughout the healthcare system
• Flexibility A career that can change as your life changes
• Teamwork Our people make Munson Healthcare a great place to work!

What's Required:

• High School Graduate
• Minimum of two years working with the public
• Computer Skills with basic knowledge of MS Office products
• Ability to verbally communicate effectively
• Ability to type 50 wpm

The Benefits of Working at Munson:

• Competitive salaries
• Full benefits, paid holidays, and paid time off (up to 19 days your first year)
• Tuition reimbursement and ongoing educational opportunities
• Retirement savings plan with employer match and personal consulting
• Wellness plans, an employee assistance program and employee discounts