Call Center Data Collection Interviewer - DOL - Manhattan Strategy Group : Job Details

Call Center Customer Support Agent - DOL

DescriptionManhattan Strategy Group (MSG), a leading management consulting firm, is seeking a dynamic and experienced Call Center Data Collection Agent for an upcoming opportunity with the Bureau of Labor Statistics (BLS). Our ideal candidate will have a proven track record of leveraging call center technologies, identifying trends, and pinpointing areas for improvement to drive operational efficiencies while enhancing the overall customer experience.

DescriptionManhattan Strategy Group (MSG), a leading management consulting firm, is seeking a dynamic and experienced Call Center Data Collection Agent for an upcoming opportunity with the Bureau of Labor Statistics (BLS). Our ideal candidate will have a proven track record of leveraging call center technologies, identifying trends, and pinpointing areas for improvement to drive operational efficiencies while enhancing the overall customer experience.MSG specializes in delivering innovative solutions in program management, training and technical assistance, research and evaluation, marketing and communications, and IT and digital services to a range of federal clients, including extensive experience with the Departments of Labor, Education, and Health and Human Services. Join MSG and be part of a collaborative, growth-oriented firm that values excellence and impact.Location: Washington, D.C.Job Duties And Responsibilities

• Provide customer service support related to data submissions
• Meet or exceed service and operational goals established for the call center, including quality and productivity
• Communicates concise and accurate information, following operational procedures.
• Manually enters data received at the National Office and resolves data quality issues.
• Adheres to daily, weekly, and monthly performance targets.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent plus two years customer service experience.
• Two years of experience using Microsoft Office suite or equivalent software.
• Experience using the internet for research.

Manhattan Strategy Group (MSG) is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. Our hiring decisions are based solely on merit and qualifications, ensuring a fair and competitive selection process.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesBusiness Consulting and Services

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