Call Center/Customer Support Representative - MedStar Health : Job Details

Primary Responsibilities

• Medical support assistants handle:
• Customer service, appointment scheduling, and records management
• Answer phones, greet Veteran patients, schedule appointments and consults
• Help determine a clinic's daily needs, and verify and update insurance information.

Required Qualifications:

• Minimum of 6 months customer service experience
• At least one year of clerical, call center, or healthcare administrative experience
• High school diploma or GED required
• Oral and written proficiency with English.
• Proficient with medical terminology and Microsoft Office Suite
• Typing and data entry speed sufficient for fast-paced environment (at least 50 words per minute (WPM))
• Ability to obtain Tier 1 security clearance
• Reliable internet access and home-office setup (for hybrid positions)
• For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred

Pay and Benefits

The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to plan or program terms. If eligible, the benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Denver, CO.

Application Deadline

This position is anticipated to close on August 8, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world applications, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.

We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.