Call Center Customer Service Representative - HarborOne Bank : Job Details

We are looking for a Customer Service Representative to provide temporary coverage on our team. As a member of HarborOnes customer service team, you will be part of a supportive team that is passionate about helping our customers and is team focused. We work together to achieve excellence that exceeds our customers expectations by efficiently managing their needs and delivering a warm, personalized experience. This approach creates opportunities to recommend additional products and services that align with our customers financial goals. This position is responsible for exceeding customer service and sales expectations in an inbound call center environment. Key activities include efficiently managing customer needs and issues, assessing problems, resolving account maintenance inquiries, and identifying and capitalizing on cross-sell and upsell opportunities. Who We Are:For over a century, HarborOne has remained steadfast in its mission: total commitment to our customers, our communit...Customer Service, Customer Service Representative, Call Center, Representative, Microsoft, Switchboard Operator, Retail