Call Center Customer Service Representative - Rivo Holdings : Job Details

Company Description At RIVO, you will find we recognize hard work and performance, foster a culture of growth, and encourage collaboration across departments. We value the unique skills and experiences that each employee brings to the table, recognizing that this diversity strengthens our company and helps us fulfill our core values: Respect, Integrity, Value, and Opportunity. If you share these same values and are eager to grow both personally and professionally, we encourage you to explore opportunities with us and apply today to join our dynamic team! Proud to be named a 9-time San Diego Top Workplace (and counting)! Check out our most recent award article by clicking HERE! Company Benefits

• Optimal Work-Life Balance: Benefit from a schedule with no evening or weekend work - enjoy your weekends for relaxation and personal time
• Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family & Exclusive access to comprehensive fertility treatment coverage to financially support your family-building journey
• Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak
• Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees
• Padres Tickets: Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres!
• Daily Perks: Savor FREE coffee, energy drinks, and snacks - fueling your productivity and satisfaction!
• Parking & Commute Made Easy: Say goodbye to commuting hassles and high gas prices - enjoy a company-paid parking or MTS pass
• Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive - your dedication and reliability deserve recognition
• Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year
• Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 cost share-because your well-being is our priority
• Secure Your Future: Take advantage of our 401(k) plan with employer matching to invest in your future with confidence

Job Description We are seeking experienced Customer Service Representatives to join our growing team! If you're passionate about helping others and thrive in fast-paced call center environments we would love to speak with you! What You'll Do: The Customer Service Representative will answer questions and concerns surrounding consumer loan product offerings and service information, resolving customer inquiries with accuracy and efficiency. The Customer Service Representative is responsible for assessing customer needs to support and promote a strong returning customer base and achieve a high level of consumer satisfaction.

• Handle high volumes of inbound and outbound calls, emails, and texts professionally while meeting department quotas and KPIs.
• Achieve first call resolution through effective problem-solving and strong call handling skills.
• Address customer inquiries about loan products, payment options, etc. while providing thorough and accurate information.
• Professionally manage and resolve customer complaints, escalating issues as needed, and ensure adherence to department policies and procedures.
• Maintain accurate records of customer interactions, identify and rectify account discrepancies, and stay updated on product and process changes.
• Perform other duties and responsibilities as assigned.

QualificationsWhat We Look For:

• High school diploma, GED, or equivalent experience required.
• At least 1 year of customer service experience in a high-volume call center environment or related experience required.
• Excellent ability to respond to different types of customers in a professional manner.
• Excellent ability to remain professional in escalated customer situations.
• Excellent ability to actively listen and manage quality control.
• Strong attention to detail, time management, and organizational skills.
• Strong verbal and written communication skills.
• Strong multi-tasking skills.
• Strong problem-solving skills.
• Extremely reliable and dependable with strong attendance record.
• Proficient in Outlook, and Microsoft Office Suite or related software.

Additional Information We offer a comprehensive compensation and benefits package where you will be rewarded based on your performance and recognized for the value you bring to the business. The starting hourly rate for this job is $19.00 per hour. RIVO Holdings, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, disability, age (40 years old or older) and genetic information (including family medical history), past or present military or veteran status, or any other characteristic protected by applicable law.