CALL CENTER / CUSTOMER SERVICE REPRESENTATIVE - Crossfire Consulting : Job Details

Call Center/Customer Service Position - PAY RATE $19/HR***Must be willing to take a typing and phone etiquette test - will be required *** Job Description: Call Center Representative will be assisting customers with the transition to a new billing software which produces a new look bill. Will help customers to read bills, reset paswords, understand charges. Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Minimally, trainees must be able to: (1) Type proficiently (45 WPM minimum) (2) Pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc. (3) Pass a basic phone etiquette test. (4) Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.) (5) Demonstrate ability to learn quickly and can retain information that is learned ind123 #LI-KD1