Call Center Customer Service Representative - Kelly Services : Job Details

> Contact Center Customer Service Representative 1st shift M-F $17/hr. Contract position Description: Supports pre-delivery and after-sale support to customers which may include product ordering, availability and delivery. Job Specific Requirements: - Dealer referralsgetting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer - Our number one goal is to get the homeowner connected with the dealer - Provide customers with warranty information - Product comparison - Dealer referrals to distributors - Function as a switchboard for the company- we use a database to help us refer customers to the appropriate department - Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives - Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats. Requirements: - Microsoft Office proficient - Type 35-45 words per minute - Excellent verbal and written communication skills Educa...Customer Service Representative, Customer Service, Call Center, Representative, Retail, Staffing