Call Center Customer Service Professional - II - ClearanceJobs : Job Details

Location: Cary, NC (Hybrid) Duration: Long Term Contract

Hybrid 8 days a month, usually Tuesday and Wednesday's Targeted Years of Experience: 3-5 years

Responsibilities:

• Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems
• Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed
• Enlist management personnel, support, or repair organizations as necessary to facilitate trouble resolution.
• Provide information to the customer regarding the current status or resolution

MUST HAVE SKILLS:

• Candidate must be a US citizen - be able to obtain a Public Trust Clearance - Center is 24/7 so individual must be able to work all shifts - Preferred client Experience

DESIRED SKILLS:

• Strong in customer service, appropriate phone manners, ability to think and react to changing situation

EDUCATION/CERTIFICATIONS:

• At minimum a High School diploma, some college preferred