Call Center Customer Service Manager - BRYANT & STRATTON COLLEGE : Job Details

** Call Center Customer Service Manager**

**Job Category****:** Business Office/ FA **Requisition Number****:** FINAN003799 Showing 1 location **Job Details**

**Description**

The Call Center Manager is responsible for coaching & developing a team of Customer Service Representatives. They will serve as a team mentor by providing quality coaching & skills development while adhering to the mission, vision, and values of the College. This position will help drive overall performance and adherence to regulations by developing associates key skills & competencies within a call center environment. This is NOT a virtual position.

**Qualifications****:**

* Bachelors degree from a regionally accredited institution required.

* 2 to 4 years previous experience in a call center, sales or in a supervisor role.

* Proven ability to train & coach on consultative, enrollment related techniques.

* Proficiency with necessary technology, including computers, software applications, phone systems and CRM.

* Strong interpersonal, customer service, problem solving, mentoring, communication and conflict resolution skills.

**Preferred qualifications****:**

* Masters Degree from a regionally accredited institution.

* Expertise with Five9, Oracle CRM, BANNER, LivePerson Chat, Microsoft Office

Bryant & Stratton College is an Equal Opportunity Employer

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Required**

Bachelors or better.

**Experience**

**Licenses & Certifications**