Call Center Agent - Pacer Staffing : Job Details

Job Title: Call Center Agent

Location: West Hollywood, CA 90048

Start Date: 09/02/2025

Duration: 13 weeks

Schedule Shift: Day 5x8-Hour (08:00 - 17:00)

Pay Rate: $24/hr

Required:

• Minium 2 years of healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle related roles required.
• EPIC Experience required - must know how to schedule in EPIC
• Experience answering multi-line and high-volume telephone calls in a healthcare call centre environment

Primary Duties and Responsibilities:

• performs all admissions activities for pre-admit and face-to-face registration of patients presenting to Admissions and/or outpatient areas for treatment.
• Facilitates patient access to Cedars-Sinai Medical Center and secures all demographic and financial patient registration information, including the following: Registration, Pre-Registration, government and non-government insurance verification, eligibility verification, Workers Compensation eligibility, and securing cash deposits (co-pays, deductibles, cash packages).
• Demonstrates the ability to perform job duties and interact with customers with sensitivity & attention to the patient population(s) served.
• Provides superior customer service through all personal and professional interactions with all customers within the Cedars-Sinai.