Call Center Agent - Big Bear Mountain Resort : Job Details

Serves as the first line of contact for Big Bear Mountain Resort guests. Agents primary responsibility is to book products in advance of guests upcoming visit and field inquiries regarding Big Bear Mountain Resort. Special attention to first time visitors and guests with complex requests requiring agent to have specific resort knowledge and attention to detail. Agents may also be tasked with outbound sales campaigns and other special products as needed. Starting wage between $19.00/hr. - $20.88/hr. depending on experience. REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES - Have a high school diploma or general education degree (GED)Must have a calm and collective demeanor, especially during challenging calls. Excellent customer service and verbal communication skills required. Capacity to read understand, and comply with documents such as guest policies and procedure manuals. Ability to work well under pressure and maintain accuracy. Ability to interact comfortably, enthusiast...Agent, Call Center, Technology