Call Center Agent - Pella DFW & West Texas : Job Details

Ready to make your mark with one of Texas' fastest-growing home improvement brands? Pella Windows and Doors of DFW-WTX is expanding rapidly, and we're looking for driven, high-energy individuals to join our Inside Sales team. If you thrive in a fast-paced call center environment, love helping people, and want to grow your career while making great money, we want to hear from you. What You'll Do: As a Call Center Agent, you will serve as the first point of contact for homeowners exploring window and door replacement solutions. Your mission is to build trust, educate, and set appointments for our in-home consultation team. Key Responsibilities:

• Handle high-volume inbound and outbound calls (minimum 250 calls/day).
• Schedule appointments for free in-home consultations.
• Respond to customer inquiries with professionalism, clarity, and confidence.
• Follow call scripts and tailor conversations to uncover customer needs and overcome objections.
• Proactively follow up with warm leads and past customers to re-engage interest.
• Log all interactions and follow-ups accurately in our CRM system.
• Collaborate with cross-functional teams (sales, service, installation) to ensure seamless customer experiences.
• Hit and exceed key performance metrics: appointment set rate, conversion rate, and customer satisfaction scores.
• Stay up-to-date on all Pella products, promotions, and differentiators in the market.
• Bring your energy and sense of humor-we believe sales can be serious business and still be fun!

What We're Looking For:

• A positive attitude and coachability-these are non-negotiables.
• Strong interpersonal and verbal communication skills; bilingual is a plus.
• Prior experience in inside sales, customer service, or call center environments (home improvement or construction background is a plus).
• Ability to multitask and remain organized in a high-volume setting.
• A team player mindset who thrives in a supportive, performance-driven culture.
• Willingness to learn, adapt, and grow-we invest heavily in training and development.
• Ability to remain seated for extended periods while working with a computer and headset.

What We Offer:

• Compensation: $20/hour base + uncapped commissions + performance bonuses (Top agents earn $50-$55/hour)
• Paid, comprehensive training program
• Career growth opportunities - top performers are fast-tracked into leadership roles
• Paid Holidays & PTO
• Full health benefits package
• 401(k) with company match
• Profit sharing opportunities
• Flexible scheduling with evening and weekend shifts available
• A fun, fast-paced culture that recognizes and celebrates top performers

Join our winning team at Pella and help us transform the way homeowners experience home improvement. Apply now and get ready to love coming to work!