Call Center Agent - Alphabe Insight : Job Details

Company DescriptionAbout Us At Every Word Code, we specialize in crafting advanced software solutions that transform ideas into code. With a commitment to innovation, reliability, and precision, we empower businesses to elevate their operations through smart, scalable technology. Our team thrives on collaboration and continuous growth, delivering tailored solutions for clients across various industries. Job DescriptionJob Description We are seeking a dedicated and articulate Call Center Agent to join our growing team in Kansas City. As a Call Center Agent, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing support through clear and effective communication. Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional manner
• Provide accurate information and solutions based on company policies and services
• Record and update customer information in the system with attention to detail
• Handle customer complaints or concerns efficiently and empathetically
• Collaborate with team members and supervisors to improve customer service processes
• Follow up with customers when necessary to ensure resolution and satisfaction

QualificationsQualifications

• High school diploma or equivalent; additional education is a plus
• Proven experience in a call center or customer service role preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and remain calm under pressure
• Proficiency in using computers and customer management software

Additional InformationBenefits

• Competitive salary: $48,000 - $52,000 per year
• Opportunities for professional growth and internal advancement
• Ongoing training and skill development programs
• Supportive team environment
• Full-time position with consistent hours and job stability