Business Systems Analyst-Service Now - Southern Glazer's Wine and Spirits : Job Details

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer's is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer's has been recognized by Newsweek as one of America's Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

The Business Systems Analyst is responsible for engaging with clients, internal stakeholders, and the technical community to capture business processes and ensure the development of effective solutions. Business Systems Analysts gather requirements through workshops, meetings, and surveys, serving as the main contact for questions about how services, products, or applications support business activities. Using systems analysis models, Business Systems Analysts define business rules, develop specifications and diagrams for development teams, and recommend changes to existing solutions. By understanding the business journey and communicating trends to agile teams, Business Systems Analysts support implementation, testing, and quality efforts, contributing to the organization's success.

The ideal candidate will be responsible for providing technical expertise, assisting in development projects, and ensuring the quality and efficiency of ServiceNow solutions within our organization. This role requires a critical thinker with strong organizational skills and a deep understanding of the ServiceNow platform and ITIL Processes.

Primary Responsibilities

• Lead the design and implementation of complex ServiceNow solutions.

• Ensure the quality and efficiency of ServiceNow solutions.

• Collaborate with cross-functional teams to optimize business processes.

• Collaborate with business stakeholders to understand requirements and translate them into effective ServiceNow solutions.

• Design custom applications, workflows, and integrations within the ServiceNow platform.

• Stay updated on the latest ServiceNow features and functionalities, proposing enhancements and upgrades.

• Identify opportunities to leverage ServiceNow capabilities to optimize business processes.

• Foster a collaborative team environment, promoting knowledge sharing and continuous improvement.

Minimum Qualifications

• Bachelor's degree in related field (e.g., Computer Science, Information Technology, etc.) or equivalent combination of education and work experience.

• 2+ years' relevant work experience in experience across various ServiceNow modules (e.g., ITSM, HRSD, ITOM, IRM, SecOps) with in-depth knowledge of platform capabilities.

• Native-level proficiency/fluent in English.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Strong proficiency in object-oriented programming concepts, data structures, and best practices for software design.

• Excellent communication skills to effectively collaborate with cross-functional teams, stakeholders, and senior management.

• Holds an active ServiceNow Certified Systems Administrator (CSA) certification

• Holds an active ITIL Foundations certification in v3 or later.

• Experience with Agile methodologies.

• Strong problem-solving and analytical skills.

• Ability to work effectively with cross-functional teams and stakeholders.

Physical Demands

• Physical demands with activity or condition for a considerable amount of time may include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device

• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping

• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.