Business Systems Analyst - RIT Solutions : Job Details

Business Systems Analyst 3 days a week in office in the Seaport in Boston, MA Position Overview: We are looking for a Business Analyst to join our dynamic team. The ideal candidate will play a key role in analyzing business processes, identifying opportunities for improvement, and supporting decision-making to enhance operational efficiency and customer satisfaction within our travel business. Key Responsibilities: • Collaborate with stakeholders across the organization, including product, operations, sales, and customer service teams, to understand business needs and translate them into actionable analysis. • Conduct data analysis, identify trends, and provide recommendations for business improvements and new opportunities in the travel sector. • Develop, document, and manage business requirements for new systems, processes, and product features. • Design and implement business process improvements to optimize DW operations in conjunction with the marketing team, Call center and BI Analytics. • Support project management by providing business analysis expertise during project planning, implementation, and post-launch phases. Qualifications: • 4+ years of experience in data engineering or data warehousing environments. • Bachelor's degree in business administration, Information Technology, or a related field. • Proficiency in data analysis tools (Excel, SQL, or data visualization tools such as Tableau or Power BI or Python). • Strong problem-solving abilities and a proactive approach to business challenges. • Detail-oriented with the ability to handle multiple priorities and meet deadlines. Preferred Skills: • Experience with the travel industry would be a big plus. • Understanding of emerging trends in the travel industry, including digital transformation, personalization, and customer loyalty. • Collaborated with cross-functional teams to plan, execute, and interpret A/B tests, ensuring statistical validity and actionable outcomes.