Business Systems Analyst I - Service Global : Job Details

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services. Job Title: Business Systems Analyst I Location: US - NY - RemoteJob Description:

• We are seeking a proactive and detail-oriented Telephony Support Coordinator to manage telephony-related tasks and serve as the primary liaison with external vendors to ensure timely resolution of telephony issues.
• The ideal candidate will have strong communication skills, technical understanding of telephony systems, and experience coordinating with vendors and internal teams.

Key Responsibilities

• Manage day-to-day telephony operations and support tasks, including monitoring system performance and troubleshooting issues.
• Act as the main point of contact for telephony vendors, coordinating issue resolution and service requests.
• Track and escalate telephony incidents and service tickets to vendors and internal stakeholders as needed.
• Collaborate with cross-functional teams to ensure telephony infrastructure meets business needs.
• Maintain documentation of telephony systems, configurations, and vendor interactions.
• Assist in telephony system upgrades, maintenance, and testing activities.
• Provide regular status updates and reports on telephony issues and vendor performance.
• Ensure compliance with company policies and vendor SLAs related to telephony services.

Required Qualifications

• Proven experience in telephony support or related technical support roles.
• Familiarity with telephony systems, VoIP technologies, PBX, and related infrastructure.
• Strong vendor management and coordination skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks effectively.
• Detail-oriented with strong problem-solving abilities.
• Experience with ticketing systems and incident management.
• Ability to work collaboratively with technical and non-technical teams.

Preferred Qualifications

• Experience working with telephony vendors in a corporate environment.
• Knowledge of telephony monitoring and diagnostic tools.
• Basic understanding of network concepts related to telephony.
• Prior experience in a similar role supporting large-scale telephony environments.

Education/Experience:

• Bachelor's degree in a related field

Mandatory Skills Proven experience in telephony support or related technical support roles. Familiarity with telephony systems, VoIP technologies, PBX, and related infrastructure.