Business Relations Program Director at Minnesota Department of Public Safety - University of the District of Columbia : Job Details

Business Relations Program Director at Minnesota Department of Public Safety

University of the District of Columbia

Job Location : all cities,MN, USA

Posted on : 2025-07-15T01:28:49Z

Job Description :

The Business Relations Program Director is responsible for managing the Business and Community Relations program areas of DVS. This position manages the oversight, maintenance and enhancements to the MNDRIVE system, project management, and Deputy Support teams at DVS. It defines and guides the planning and coordination for implementing strategic goals and objectives in DVS' business and operational procedures. In addition, this position is responsible for fostering collaboration and building relationships with our business partners, while balancing accountability and the regulatory functions of this program area.

This position provides structure, organizational management, business representation, and service to the division on critical communication and service delivery systems. This position works collaboratively and closely with the other Division Program Directors. Additionally, this position will promote collaboration and teamwork across all internal teams including other divisions, MN.IT@DPS, and MN.IT Central.

This position promotes good stewardship of state resources, balances operational efficiency, and standardization with flexibility and customer service.

In addition, this position will provide direct oversight to service units within the division. This position will negotiate relevant business service level agreements with all customers and be responsible for ensuring individual unit performances deliver on agreed goals. This oversight will include employees represented by MMA, MAPE, and AFSCME.

Qualifications

Minimum Qualifications

  • Five* years of advanced experience consulting with senior leadership and performing Business Analysis, Testing, Project or Product Management, and Customer Relationship Management.

    • AND

  • Two years supervisory and/or managerial experience demonstrating leadership, organizational and interpersonal abilities to direct, develop and engage, hire, discipline and reward staff.

    • The above experience must include:

  • Demonstrated ability to work under pressure and effectively manage time with strong organizational skills.
  • Proven ability to collaborate, work effectively as part of a team and establish and maintain working relationships with all levels of business customers, technology staff and other internal and external stakeholders.
  • Ability to read and interpret laws, regulations, and procedural documents.
  • Experience and/or education in conflict resolution and resolving critical issues.
  • Ability to communicate clearly, present complex information to users in a comprehensive style, translate business information to technical stakeholders and translate technical and system information to non-technical stakeholders.
  • Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.

    • *Bachelors degree may substitute for one year of required experience, Masters degree or higher may substitute for two years of required experience.

    Preferred Qualifications

  • Supervisory experience in a union or public sector environment.
  • Knowledge of Minnesota Department of Public Safety – Driver and Vehicle Services business functions, operations, and systems.
  • Experience managing a business systems and operational support workforce.
  • Experience in process improvement and change management.
  • Experience managing performance, mentoring, coaching, and training staff in Business Analysis, Testing, IT Project or Product Management and Customer Relationship Management.
  • Demonstrated problem-solving skills in problem definition, information gathering and research, alternative analysis, applying creative solutions to unique and/or immediate problems, and appropriate resolution implementation.
  • Strong analytical skills involving data analysis and management including using metrics and analytics to drive decisions.
  • Experience working with multiple methodologies including working on an agile project/team.
  • Agile/Scrum training, Certified Scrum Master and/or Certified Product Owner.
  • Bachelor or Master's Degree with a major in information technology, business administration, public administration, management or other related area.

    • Physical Requirements

    Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.

    Additional Requirements

    This position requires successful completion of the following:

    It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

    To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Megan Lund at [email protected].

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