Business Process Automation Developer - Ziply Fiber : Job Details

Everyone deserves the best internet possible, and that's the refreshingly great experience we're creating at Ziply Fiber. We're bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we're making it simple and easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland, Washington, providing communities across Washington, Oregon, Idaho, and Montana with fiber internet in addition to streaming TV, privacy products, and phone service as well.

This is a remote position.

Position Title: Business Process Automation Developer

$100,000 to $125,000 annually DOE

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary

The RPA & Automation Developer will design, develop, and deploy automation solutions using tools like RPA (Robotic Process Automation), LLMs (Large Language Models), screen scraping, and scripting to streamline operations in a Fiber ISP company. This hands-on technical role focuses on building bots, integrating AI-driven workflows, and maintaining systems to reduce manual effort in areas such as customer service, network provisioning, billing, and data management. You must be available to work regular business hours Pacific Standard Time.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Education: Bachelor's degree in computer science, Information Technology, or related field. Master's preferred.
• Experience:
• 5+ overall professional experience
• 2+ years in automation roles, with expertise in RPA, scripting (Python, PowerShell), and AI/ML.
• Certifications (Preferred):
• UiPath RPA Developer, Automation Anywhere Certified Advanced RPA Professional, Python certifications.

• Technical: RPA tools, Python/Java, APIs, SQL, NLP, OCR, and data analytics.
• RPA tools (Automation Anywhere, Power Automate).
• Excellent troubleshooting and analytical skills are required.
• Must be thorough and efficient in creating documentation.
• Soft Skills:
• Problem-solving, attention to detail, and ability to work in Agile/Scrum teams.
• Strong communication to explain technical solutions to non-technical stakeholders.

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining the physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment.