Business Operations Support Specialist - Rochester, NY - SchoolFront : Job Details

**TITLE:** Business Operations Support Specialist

**SUMMARY:**

The Business Operations Support Specialist will undertake a variety of operational support activities in addition to customer, administrative, and office support tasks.

**RESPONSIBILITIES:**

* General business operations support, including but not limited to:

* Accept, route, and or initiate business-related communication (e.g., telephone, email, web, etc.)

* Prepare for business events including as needed purchase materials, finding and book lodging or event space, order food/refreshments, etc.

* Attend some business events as a representative of the company (rarely)

* Agile software development process support

* Given a list of requirements and constraints, assist in identifying, selecting, and managing vendors for business-related purchases (e.g., holiday gifts for customers, event materials, office supplies, equipment, etc.)

* Data entry

* Inventory, order, and keep organized office supplies and other business-related items

* Vet and greet visitors to the main FrontEdge Inc. offices in Rochester, NY

* Create, populate, and maintain contact lists for business communication

* Help to create, document, review, internally communicate/train-on, and maintain internal operational processes and procedures

* Generate, receive and maintain confidential and sensitive files, information, reports, etc. and ensure security of all such items.

* Tier 0 and 1 Customer Support

* Simple software testing/quality assurance and issue reproduction

* Customer support, including respond to customer support requests (telephone and email), and/or route customer support requests to appropriate resources in the company, and/or manage open customer support requests to completion.

* Assist members of internal Customer Support and the Solution Architecture teams (i.e., the Software Deployment team)

* Data clean-up, data entry, and document parsing

* Knowledge Base article management

* Help manage customers digital content

* Business Writing, including but not limited to:

* Create and distribute written business communications for various audiences using content inputs from coworkers (e.g., release notes, event announcements, maintenance notifications, RFP responses, statements of work, knowledge base articles, etc.)

* Help manage the content on our public websites and social media

* Proof-read and recommend corrections/improvements to print and digital materials

**SKILLS, TRAITS, & EXPERIENCE**

Required:

* Comfort and confidence using a desktop/laptop computer and associated hardware (e.g., printers, scanners, monitors, etc.)

* Ability/willingness to work from the FrontEdge office in Rochester NY

* Excellent professional communication skills

* Effectively communicate and interact with persons of diverse backgrounds and abilities.

* Basic Microsoft Office app skills and experience Also, willingness to learn new apps, as needed

* Excellent writing skills

* Comfort with learning and doing new things

* Flexibility and willingness to proactively offer help to coworkers (especially on the Support and Solution Architecture teams) whenever you have availability

* Comfort working independently and requesting help/direction when necessary

* Clean background check

* Because FrontEdge customers are primarily educational institutions defined by the CDC as high risk settings, full Covid-19 vaccination is required.

Nice to Have:

* Experience with MailChimp, HappyFox, and/or Squarespace

* Experience preparing for and/or attending corporate events

* Experience/familiarity with working in an Agile Software Development organization

* Experience posting to Facebook, Twitter, Instagram, and other social media platformsespecially for business

* Experience researching products online

* Awareness of information protection and privacy laws related to public K-12 education

* Experience writing how-to articles, technical writing

* Experience providing remote support to customers and remotely collaborating with coworkers

**WORKING CONDITIONS**

* Full-time, with benefits

* Job will be performed from our location in Rochester, NY in a typical office environment ()

* Essential and other important functions may require maintaining physical condition necessary for sitting for prolonged periods of time.

* Periodic/rare (NY-State only) travel *may* be required

* Due to Covid-19 face masks, social distancing, and compliance with other safety measures may be required at customer locations and/or while in FrontEdge facilities.

* Personal protective equipment (PPE) like face masks will be provided by FrontEdge Inc. as appropriate.