Business Operations Manager - Robert Vos International : Job Details

Job Title: Associate Manager/Manager, Business Operations

Department: Client Success & Operations

Location: Maryland, USA

Years of Experience: 2-6 Years

Employment Type: Consultant, Permanent

Key Relationships: Client Success & Operations Team

Job Description

As associate client partner, you'll serve as the central point of contact for client partners, managing communication channels, coordinating project activities, and resolving client issues. Your role involves efficient ticket management, meeting support, documentation, and ensuring timely invoicing and financial coordination. You will master the nuances of AI in healthcare along with diverse set of clients spread across various geographies.

Roles and Responsibilities

• Engagement and CommunicationAct as the primary point of contact for client partners, handling various project action items and managing client communication groups and channels.
• Project CoordinationCollaborate with on-ground teams, program teams, and administrative teams to facilitate the deployment of companies software. Occasional travel may be required on a project basis.
• Issue ResolutionEffectively resolve client complaints by liaising with Client IT and Program Teams, coordinating remote access requests, and aligning with our internal engineering team to ensure timely resolution.
• Ticket ManagementCreate and manage tickets for customer complaints, deployment, and engineering requests. Ensure that tickets are closed with client confirmations and maintain comprehensive documentation with records on internal channels.
• Meeting SupportAttend meetings and record minutes in a well-structured format for internal use. Additionally, assist in creating PowerPoint presentations when necessary.
• Documentation and ReportingMaintain client boards with up-to-date documentation and report relevant statistics on internal communication channels.
• Financial CoordinationEnsure timely invoicing for clients and coordinate with the finance team to facilitate prompt closure of financial transactions.

Skills and Expertise:

• Graduation in any discipline. Healthcare industry is a plus
• You have excellent communication skills, both written and verbal
• You excel in analytical thinking and problem solving.
• You enjoy learning about technology products, having tech ops experience is a bonus
• You have a process-oriented mindset and ability to get things done.
• You enjoy working in cross-team collaboration and support.