Business Office Assistant - Virginia Department of Human Resource Management : Job Details

New River Community College is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred plus acre site at the intersection of U.S. Routes 11 and 100 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body.

The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government. The college promotes equal opportunity for prospective students and employees. We are seeking a detail-oriented, reliable, and customer-service driven Business Office Assistant to join our team. This role will serve as the first point of contact for all incoming calls and provide support to students, faculty, staff, and customers at the business office window. The ideal candidate will be responsible for answering all business office inquiries, processing tuition payments, handling revenue transactions, and maintaining a professional and welcoming environment.

Duties:

• Answer all incoming calls to the business office, directing calls to appropriate departments and assisting callers as needed.
• Process tuition payments and manage revenue streams coming into the College.
• Assist students, faculty, staff, and customers at the business office window by answering questions and providing necessary services.
• Manage and track financial transactions, ensuring accurate records are maintained.
• Provide administrative support and perform various office duties as needed.
• Handle general inquiries and assist with issues related to tuition, fees, and billing.
• Maintain a professional and positive demeanor when interacting with students, staff, and the public.
• Assist in the preparation, review and processing of dual enrollment contracts in SIS and AIS.
• Conduct outreach to students with unpaid tuition bills, expired checks, or other outstanding balances, using phone calls, emails, and other communication methods.

Minimum Qualifications:

• Proficiency in Microsoft Word and Excel.
• Strong familiarity with computers and general office technology.
• Previous office experience, especially in customer service or financial role.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• A positive attitude and willingness to assist others.

Additional Considerations:

• Experience in a higher education setting or familiarity with college financial systems.
• Previous experience handling tuition payments or processing financial transactions.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer