Business Intelligence Analyst - Presidio : Job Details

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.

The Role The Business Intelligence Analyst plays a key role within the Portfolio and Practice Operations team, delivering trusted, actionable insights through high-impact dashboarding and performance reporting. This individual is responsible for transforming curated datasets into intuitive Power BI dashboards that support executive visibility, operational cadence, and strategic decision-making. The role is critical to enabling transparency across backlog health, release readiness, and adoption analytics-especially within tooling reviews and service delivery evaluations.

Major Responsibilities:

• Design, build, and maintain user-friendly Power BI dashboards that visualize delivery, sales, and platform performance.
• Work with curated data models and semantic layers across CRM, PSA, service, and financial systems.
• Translate complex backlog and operational metrics into concise visuals for business and executive audiences.
• Analyze delivery readiness indicators including SLA adherence, resolution times, and incident trends.
• Support adoption reporting for internal tools, platform enhancements, and new service offerings.
• Produce weekly, monthly, and quarterly reporting packages tailored for senior leadership.
• Partner with cross-functional stakeholders to define, refine, and standardize key performance metrics.
• Surface trends and anomalies through exploratory analysis and dashboard insights.
• Automate refresh processes and enable self-service access for recurring report consumers.
• Enforce data quality standards and flag inconsistencies through proactive validation practices.
• Fulfill ad hoc reporting and visualization requests in support of operational priorities.
• Collaborate with IT and data teams to improve the reporting infrastructure and tooling stack.

Technology/Area of Specialization:

• Deep expertise with Power BI, including DAX, Power Query, and workspace management.
• Familiarity with Tableau, Looker, or other BI tools a plus-but Power BI is primary.
• Ability to work with curated datasets and published data models from source systems.
• Working knowledge of SQL for basic data validation or custom extracts.
• Understanding of operational KPIs such as SLA, utilization, velocity, and customer health.
• Experience with recurring revenue or managed services metrics (ARR, retention, margin, etc.).

Basic Knowledge, Skills, and Abilities:

• Strong visual storytelling capabilities and attention to dashboard usability.
• Clear communication of complex metrics to non-technical audiences.
• Analytical mindset to derive insights from trendlines, benchmarks, and variance analysis.
• Ability to prioritize reporting tasks and manage competing deadlines.
• Self-directed with a bias for automation and continuous improvement.
• Team-oriented and comfortable working in cross-functional settings.
• Consistent track record of high-quality deliverables with minimal oversight.

Required Skills:

• 3-5 years of experience in business intelligence, analytics, or reporting roles.
• Bachelor's degree in Business Analytics, Information Systems, or related field.
• Proficiency in Power BI, including dashboard interactivity, custom visuals, and performance tuning.
• Strong Excel skills including pivot tables, formulas, and data validation.
• Basic SQL proficiency for querying and troubleshooting data issues.
• Experience working in a technology services or managed services organization.
• Familiarity with service delivery KPIs, backlog management, and GTM reporting.

Competencies Required:

• Dashboard Design Excellence
• Data Integrity Focus
• Tool Proficiency (Power BI)
• Business & Operational Acumen
• Clear Communication
• Quality & Detail Orientation
• Proactive Problem Solving
• Deadline Accountability
• Cross-Functional Collaboration

Physical Requirements:

Primarily sedentary office work with extensive computer use for data analysis and reporting. Minimal travel (