Business Analyst - Abacus : Job Details

POSITION RESPONSIBILITIES Position Responsibilities: The I T Business nalyst I will collaborate closely with our Business Relationship Managers in understanding partner departments ' requirements, nalyzing business processes, nd facilitating the delivery of I T solutions that lign with our partner departments strategic o b jectives. T he B I plays key role in bridging the gap between IT nd business stakeholders, ensur i ng that IT solutions meet the needs of our partner departments nd contribute to the i r success. Functions and Duties: % of Time - Percentage of time spent on a particular function. The listed functions must be within 5-45%, the total must equal to 100%. List functions in descending order for % of time. Essential - Duties that must be performed with or without reasonable accommodations. A function is essentia l if it is performed to fulfill the primary purpose of the job. Function - A grouped set of related duties or the main areas of responsibility within the position. The function should only be a few words in length. Example: Administrative Support . Duties Perfonned - Sentences that provide additiona l information about the related duties within the function. % of Time Essential Function (Yes/No) Function Duties Performed 25 % Yes Requirement Gathering and Analysis Colla borate with sta keholders to understand their business objectives, processes , nd requirements . Conduct interviews, workshops, and meetings to elicit a nd document detailed r e quirements a nd a nalyze workflows to i de nt i fy areas for i mprovement n lyze and prioritize requirements, ensuring t h ey re clear, concise, a nd actionable . Identi f y gaps , conflic t s, nd potential issues in requirements and work with sta keholders to resolve them . Partner with Business Relationship Managers to understa nd client needs and objectives, and assist in defining IT strategies n d solutions to support them . ssist in the development of proposa Is , business c ses , nd project cha rters for IT ini t iatives in collabora tion with B usiness Rel tionship Ma nagers 25 % Yes Documentation Creates a nd ma intains a var i ety of system reports , data queries , scripts , workflow , nd automated ta sks using structured query langu Client and va rio u s databa se m nagement tools . Create vi s u I representation to share with stakeholders to verify ccuracy . Ensur e documentation is comprehensive , ccurate , nd a ccessible to a II relevant sta keholde rs . Upd t e documentat i on as requ i rements evo l ve throughout the project l ifecycle . Trans l te techn i c l concepts i nto non - techn i c l l nguage for bus i ness stakeho l ders nd v i ce vers . 20 % Yes Communicat i on and Fac ili tation Initi t e cross depa rtmental meetings with va rious stakeholders to understa nd use case and gather business req u irements F cilitate meetings a nd wor k shops with clients to g ther feedb c k, review de l iverables, and ensure client sa tisfaction. F cilitate communica tion between technica l tea ms and business stakeholders to ensure a lignment a nd successful project delivery 10 % Yes So l ution Design and Ev l uation Work closely with technica Iteams to translate business requirements into technical specifications and design solutions tha t meet business needs . Evaluate a lternative solutions, assess f eas i bility , nd recommend the most a ppropriate approa ch based on business objectives, tech n ic I constra ints, a nd other factors . Colla borate w ith architects and developers to ensure tha t proposed so l utions lign with architectural sta ndards and best practices. 10 % Relationship Management Provide support to Business Relationship Ma nagers in ma naging client expectations, resolving issues, a nd addressing concerns related to IT solutions to ensure client satisfaction and mainta in positive rel tion ships with clients . U n derstand the client ' s needs n d concerns related to IT solutions , nd to a c t ively address them in co Il boration with the Business Relationship Man g e rs. 5% Yes Continuous I mprovement Stay current on industry trends, best practices, and emerging technologies related to business a nalysis and I T. Identi f y opportunities for process imp rovement nd propose recommendations to enhance Contr i bute to the development and adopt i on of standa rds, methodologies, and tools for business a nalysis wi t hin the orga niz tion . 5 % No Other Duties as Assigned Completes special assignments a nd other duties as assigned. E. SUPERVISORY/LEAD RESPONSIBILITIES Le d - Designated r espons i bi li ty to regular l y ss i gn , i nstruct nd check the wo r k of those emp l oyees on an ongoing Client i s. Does this position LEAD the work of others? D Yes IS1 No Positions of employees l ed Does this position lead one or more full-time employees? D Yes 0 No Does this position SUPERVISE the work of others? D Yes 0 No Positions of employees supervised N/ Does this position supervise one or more full-time employees? D Yes IS1 No Supervise - ssigned responsibility by management to participate in the following functions with respect to their subordinate employees: recruit/se lecVhire/fire staff, training and development , planning , nd assignment of work, evaluating performance , taking corrective/disciplinary actions, approving time. POSITION QUALIFICATIONS F. I den t i f ies t he ed uc t ional requ irements, experience, nd skills necessary t o perform the du t ies of the posi t ion. Minimum Qualifications I den t i f ies t he ed uc t ional nd experience req uiremen ts th t re necessary t o pe rf orm t he j ob nd are set t t he job pro f ile. Do not edit this field .

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or other related fields.
• t least 2 yea rs of experience involving systems a dministra tion, business a nalysis, databa se administration, or enterprise resource planning systems, prefera bly a client-facing role
• Strong a nalytica l a nd problem-solving skills with the a bility to understand complex business

requirements and tra nslate them into technica l solutions.

• Strong written, verbal, presentation, and organizati onal skills.

Position Specific Qual ifications dditional qualifications not listed in the classification requirement. List ny licensing , certification, or other special requirements and/or conditions of employment which are outside of the classification requirement List any other licenses , i ncluding driver's license , or certificates required to perform the job, and indicate whether they are required by law or by the city. Pr eferred Qualifications Education, experience, and sk i ll s preferred, but not necessary, to perform the job.

• Master's degree in Computer Science, Inform tion Systems, Business Administra tion, or other related fields.
• Certifica tion in Business Analysis ( e.g. , CBAP), Certification of Capa bility in Business Analysis (CCBA)
• Experience in facilitating workshops with diverse groups of stakeholders

G . ESSENTIAL WORK COMPETENCIES I Core Competencies ccountability: Takes res pons ib ility far the quality, accuracy, and timeliness of work products and servi ces. Can be relied upon to achieve the satisfaction of stakeholders and excellent results. Communications Effectiveness: Understands and learns from what othe rs have to say. Positively influences the thoughts and actions of others . Effectively expresses info rmat ion ppropriate to the udie nee nd situation clearly nd time ly. Ethics & Integrity: Respects and maintains confidentiality. Avoi ds s i tuations nd actions considered inappropriate or that prese nt a conflict of inte rest. Earns employees' trust, respect, and confidence through consistency, honesty, forthrightness, and professionalism in ll interactions. Managing Workloads nd/or Multitasking: Effectively organizes multiple assignments to produce work products that are accurate, tho rough, and on time. Prioritizes and performs multiple tasks in the same timeframe and handles interrupt ions ppropriate ly. Effectively handles highly stressful o r d verse situations, making good dee isions w h il e ble to continue performing the job. Problem - Solving: Invest igates the root causes of proble ms and generates a range of solutions by using intelligence, common sense, hard work, and te nacity. Seeks common interests nd win/win solutions or mutually agreeable trade-offs. Diversity nd Inclusiveness: Creates a welcoming environment by valuing different backgrounds, checking own views with respect to others, finding common ground, including diverse pe rspectives in decision -making, and treating one another with d i gnity nd respect. dditional Competencies Knowledge, Skills, and Abilities Knowledge of:

• In-depth knowledge of IT principles, processes, a nd technologies.
• Understa nding of business a nalysis methodologies and techniques.

Competencies are the combination of observable and measurable knowledge, skills, abil i ties, and personal attributes that contribute to enhanced employee performance and ultimately result in organizational success. listing of the six core competencies and other competencies can be found at Core Competencies Fam ii i rity with project ma nagement methodologies a nd practices.

• Knowledge of government regulations, policies, nd compliance requirements related to IT operations.
• wareness of industry trends, emerging technologies, a nd best practices in IT business a nalysis.
• Knowledge of dat na lysis, reporting, a nd presentation tools/software.
• Understa nding of budgeting a nd resource a Ilocation processes.
• Knowledge or a bility to lea rn and effectively articulate a nd represent operations of partner functions .

Skill in:

• Microsoft pplications including Word, Excel, Outlook, and Visio.
• Interpersona l a nd relationship-building.
• Communication, both written a nd verba l.
• ttention to detail.
• Problem-solving nd a nalytica l skills.
• Negotiation and influencing ski I ls.
• Orga nizationa l a nd time management.
• Dat nalysis and reporting.

bility to: • bility to tu rn complex concepts into solutions that are understood simply.

• bility to document requirements for va rious project mana gement methodologies
• bility to influence stakeholders a nd work closely with them to determine acceptable solutions.
• bility to levera Client expert opinions and interpersonal skills into actionable items to advance the projects outcomes.
• bility to convey technical details to non -technica l a udiences.

WORK ENVIRONMENT I Working environment that relates to the essential functions of the job, such as working indoors/outdoors , working with exposures to hazards, etc. Sel ect only one. Mostly office environment. D Some exposure to light physical or environmental conditions (noise, dust, weather, etc.). D Indoor nd outdoor work with some exposure to physical, ergonomic, or emotional hazardous environment. D Indoor nd outdoor work with heavy exposure to extreme physical, ergonomic, or emotion l hazardous environment ORGA NIZATIONAL CHART I . Submit an organizational chart which includes the job outlined above, the job it reports to and all direct reports. This is necessary to fully understand the job and accurately determ i ne the classification. EMPLOYEE STATEMENT If there are other aspects of your job not covered in this questionnaire that are important in understanding your job c ontent, please describe them below. You may also attach additional information or pages if needed. This includes ny previous job descriptions or job-related documents. The duties will be reviewed nd verified with your supervisor. D By ch e cking this box, I c e r tify that I m th e i ndividu l nam e d b e low who has compl e t e d this qu e stionnair e. Name: Date: SUPERVISOR STATEMENT The direct supervisor is t h e immediate supervisor over hiring , performance evaluations and day-to-day. Employee responses cannot be changed , H owever, if the supervisor/manage r disagrees with content , it should be stated in detail in this section and sho u ld be discussed with the employee. D By checki n g this box, I certify that I m the individual named below who has reviewed this questionnaire N D the current immediate superv i sor of individual who has completed this questionnaire. Supervisor Name: Date: