Business Analyst - Genesee Scientific : Job Details

Job Type Full-time Description We are Genesee Scientific As a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more. Be part of making a difference At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast-growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day. Role: Business Analyst Reports to: Director, Revenue Operations FLSA: Exempt Location: Morrisville, NC or Remote Why is this role important at Genesee Scientific? The Business Analyst plays a key role in optimizing our procurement processes to support customer needs and drive revenue through B2B e-procurement. You'll manage and troubleshoot e-procurement connections, oversee onboarding and integration for customer institutions, and coordinate across systems like Salesforce and BigCommerce. By identifying process improvements and maintaining accurate pricing files, you'll help enhance operational efficiency and support our mission to serve the life sciences community. What will you do:

• Onboard, maintain, and troubleshoot e-procurement connections by working directly with admins and purchasing agents at customer institutions
• Coordinate the implementation and ongoing maintenance of e-procurement connections with third-party vendors, ensuring timely and effective integration
• Provide exceptional customer support during the e-procurement integration process, addressing concerns and ensuring a smooth onboarding experience
• Triage customer connection issues by directing them to the appropriate stakeholders within Genesee for prompt resolution
• Proactively recommend enhancements and upgrades to keep e-procurement integration processes aligned with industry best practices and company needs
• Own, document, and maintain up-to-date status of all procurement connections, ensuring accurate and consistent data
• Work with sales management to develop company e-procurement strategy defining which customer integrations to prioritize, internal processes are needed to improve our customer experience and our internal efficiency, communicating benefits to potential partners we are hoping to onboard
• Conduct analysis and reporting on e-procurement customer performance
• Assist in preparation and delivery of quarterly business reviews with company's largest customers
• Upload and maintain customer pricing files in the ERP system, ensuring timely delivery of hosted catalog pricing to select customers.
• Conduct pricing analysis to ensure that the company is priced appropriately across customers and products
• Assist in gathering and documenting requirements for system enhancements in collaboration with developers to support continuous improvement of company systems, including Salesforce and BigCommerce

Requirements What you will bring:

• Bachelor's degree (B.S./B.A.) or equivalent from a college or university
• 3+ years of related experience in business analysis or a similar role
• Strong ability to define project scopes, create timelines, allocate resources, and manage stakeholder expectations throughout the integration process
• Experience working closely with IT teams to ensure successful project implementation
• Preferred: Background in customer service roles, ensuring customer satisfaction and issue resolution
• Experience with E-Procurement Management Software (Jagger, Coupa, SAP, etc.)
• Experience with API or EDI connectivity methods
• Preferred: Knowledge of ERP systems, specifically Sage 100
• Preferred: Knowledge of CRM systems, specifically Salesforce
• Desire to work as part of a team, with the ability to work independently and solve problems quickly
• Proficient in Microsoft Office Suite, primarily Excel and Teams
• Strong verbal and written communication, negotiation, sales, interpersonal and presentation skills
• Results orientated, strong work ethic and an ability to excel within a rapidly changing and growing organization

Physical Requirements: Perform the following tasks, with or without reasonable accommodation:

• Primarily sedentary work on a computer in a climate-controlled office environment
• The role requires minimal physical exertion, involving tasks such as walking, standing, bending, reaching, and occasionally lifting or carrying objects weighing less than 25 lbs.
• Periodic travel may be required

At Genesee Scientific, you can have a good job that can grow into a great career. We offer:

• Training and professional growth initiatives, including comprehensive onboarding programs for new team members
• We provide financial well-being with competitive compensation packages and 401 (k) retirement savings plans
• Health care and well-being programs including medical, dental, vision, life, short- and long-term disability and employee assistance programs Paid time off including vacation, sick and 12 holidays

Candidates must be legally authorized to work in the United States without the need for current or future employer sponsorship. Employment offers are subject to successful completion of a background check and pre-employment drug test. Genesee Scientific is proud to be an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. Salary Description Starting Salary $75,000.00