Business Analyst II - Tailored Management : Job Details

Position Title: Business Analyst II Location: 1300 Thames Street, Harbor Point Phase I, Baltimore, MD 21230 Work Arrangement: Hybrid (3 days in-office per week) Contract Length: 12 Months Pay Rate: $21.34/hour Shift: Standard Business Hours Must be available to work 5 days per week onsite in case of future return to fully in-office policy Bachelor's Degree RequiredTop 3 Skills Required

• Strong written and oral communication skills
• Strong interpersonal and client service skills using desktop systems and telephony
• Critical thinking and active learning, with the ability to work independently and take ownership of identifying issues and developing solutions

Role Overview The Asset Servicing Associate will act as a subject matter expert in Corporate Actions for Brokerage Wealth Management. This individual will play a vital role in ensuring timeliness, quality, and accuracy in corporate action announcements and the resolution of any related discrepancies. You will support Financial Advisors, their teams, and internal stakeholders by offering clear explanations of complex processes, performing reconciliations, mitigating risk, and contributing to service excellence across Equity and Fixed Income products. Primary Responsibilities

• Ensure accurate and timely processing of Corporate Actions announcements and events (Mandatory, Voluntary, Income, Class Actions, Proxy Voting)
• Reconcile and resolve residual differences in event processing
• Provide phone and case management support to internal and external clients
• Perform risk analysis and mitigation for servicing functions
• Assist in process improvement initiatives and document current workflows
• Compile and distribute management and regulatory reports
• Clearly communicate complex processes across teams, including senior leadership
• Take full ownership of individual tasks while collaborating cross-functionally

Required Qualifications & Skills

• Excellent written and verbal communication skills
• Interpersonal/client service expertise using telephony and collaboration technologies
• Strong critical thinking and independent problem-solving ability
• Proven experience ensuring data integrity and validation (detecting anomalies or risk)
• Understanding of process drivers and risk within operational workflows
• Awareness of client impact and a proactive approach to solutions
• Demonstrated efficiency, accountability, and teamwork in hybrid/remote settings
• Capable of contributing to problem resolution and process enhancement

Preferred Skills (Nice to Have)

• Familiarity with basic financial principles
• Prior experience supporting Corporate Actions or Financial Advisors
• Analytical mindset with knowledge of systems dependencies and downstream impact
• Strong comfort level with telephony tools, case systems, and Microsoft Office Suite Should you accept an offer for an opportunity with this client, we do require a background check, fingerprinting, employment verification for the past 7 years and verification for your highest level of education completed. You may be required to provide documentation such as the staffing agency name(s), IRS Wage and Income Transcripts, or your diploma to help us verify this information. #TMCS